---
title: "FLY: Problem Solving"
artifact: "highlights"
resource_person: "Uma Oza, with Anurima Chatterjee"
resource_person_role: "Uma Oza is Director, Quality at the Competitiveness Mindset Institute (CMI); Anurima Chatterjee is listed by CMI among its trainers and facilitators."
vertical: "careers"
module: "Career Progression"
lesson: "FLY: Problem Solving"
lesson_key: "fly-problem-solving"
source: "GuruSetu original"
source_channel: "GuruSetu"
---
# FLY: Problem Solving: Highlights

**Resource person:** Uma Oza, with Anurima Chatterjee - Uma Oza is Director, Quality at the Competitiveness Mindset Institute (CMI); Anurima Chatterjee is listed by CMI among its trainers and facilitators.

1. A quick workaround may help in a crisis. A lasting solution addresses the cause.
2. In Five Whys, each answer becomes the subject of the next question.
3. Five is a guide. Stop at a cause that is credible, specific and possible to act on.
4. Check apparent resistance for practical barriers, as the expense-system example does.
5. Ask what teaching conditions sit behind absenteeism before blaming students.
6. Check assumptions, allow for several causes and test the intervention.
7. Root-cause analysis becomes actionable when somebody takes responsibility for the next step.