---
title: "Developing World-Class Professionals"
artifact: "highlights"
resource_person: "Uma Oza, with Anurima Chatterjee"
resource_person_role: "Uma Oza is Director, Quality at CMI; Anurima Chatterjee is listed by CMI among its trainers and facilitators."
vertical: "careers"
module: "Career Progression"
lesson: "Developing World-Class Professionals"
lesson_key: "developing-world-class-professionals"
source: "GuruSetu original"
source_channel: "GuruSetu"
---
# Developing World-Class Professionals: Highlights

**Resource person:** Uma Oza, with Anurima Chatterjee - Uma Oza is Director, Quality at CMI; Anurima Chatterjee is listed by CMI among its trainers and facilitators.

1. The published title and available caption track cover different topics. This record follows the captions.
2. The official transcript panels repeat another upload’s spoken text. W7 adds four non-speech tags.
3. Five Whys is used to move past a symptom towards the underlying problem.
4. Reverse brainstorming turns deliberate failure modes into possible improvements.
5. The clinic exercise produces concrete changes to scheduling, seating, call handling and access.
6. Ownership can mean coordinating an outcome through to completion.
7. Judge a task by how well it serves the intended objective.
8. Publisher clarification is required before treating this as a separate ‘world-class professionals’ lesson.